Tech:Voicemail Keys

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Cisco Phones

A list of commands to manage your voice mail box on the Cisco Voice Mail system. After you have entered your voice mail box the following Task can be performed.


Contents

Main Menu

Action Key(s)
Hear new messages 1
Send a message 2
Review saved messages 3 1
Review deleted messages 3 2
Change setup options 4
Change greetings 4 1
Turn alternate greeting on or off 4 1 2
Edit other greetings 4 1 3
Change message notification 4 2 1
Choose full or brief menus 4 2 3
Add/Change Distribution Groups 4 2 4
Change phone password 4 3 1
Change recorded name 4 3 2
Change call transfer 4 4
Cancel *

While Listening to a Message

Action Key(s)
Play message by number (saved messages only) 1 2
Save 2
Delete 3
Slow playback 4
Change volume 5
Fast playback 6
Rewind message 7
Pause or resume 8
Fast-forward 9
Fast-forward to end #
Restore as saved # 2
Reply # 4
Reply to all # 4 2
Forward message # 5
Save or restore as new # 6
Play message properties # 9
Skip message, save as is # #
Cancel or back up *
Help 0

After Listening to a Message

Action Key(s)
Replay message 1
Play message by number (saved messages only) 1 2
Play previous saved message 1 4
Play next saved message 1 6
Save or restore as saved 2
Delete 3
Reply 4
Reply to all 4 2
Forward message 5
Save or restore as new 6
Rewind 7
Play message properties 9
Save as is #
Cancel or back up *
Help 0

After Recording and Addressing a Message

Action Key(s)
Send message #
Add name 1
Change addressing 3 1
Change recording 3 2
Set delivery options 3 3
Mark message urgent 3 3 1
Request return receipt 3 3 2
Mark message private 3 3 3
Mark message urgent and private 3 3 3 1 3
Review recorded message 3 4

To Recover a Deleted Message

Press the “3” key to access your old messages.

Press the “2” key to access Deleted messages.

Press the “1” key to review your Deleted messages.

For each message….

A. Press “1” to Replay the message.

B. Press “2” to Restore the message as a “saved” message.

C. Press “3” to Delete the message.

D. Press “4” to Reply to the message.

E. Press “5” to Forward the message.

F. Press “6” to Restore the message as New.

G. Press “7” to Step Back to the previous level.

H. Press “9” to Play the message properties.

I. Press “#” to access the next Deleted message.